Support

Last updated 22 October 2026

Write to support@getwandly.com and a person will answer, usually within two working days. Telling us your iPhone model and iOS version makes it faster.

Report a result

Every AI result has a report button on the screen where it appears. Use it if a result is offensive, shows someone it should not, or is wrong in a way we should know about - the report reaches us with the job reference attached, which is what lets us look into it. You can also email us with the time of the edit and the tool you used.

A credit was taken but nothing came back

Failed and refused jobs refund themselves automatically; it can take a moment to show. If your balance still looks wrong after restarting the app, email us with roughly when it happened and we will put it right.

Manage or cancel a subscription

Subscriptions are billed by Apple, so they are cancelled in your Apple account: Settings → your name → Subscriptions → Wandly → Cancel. Cancelling stops the next renewal and leaves the current period running. Refunds are requested from Apple at reportaproblem.apple.com.

Restore a purchase on a new phone

Open the Pro screen in the app and tap Restore purchases, signed in with the same Apple ID you bought with.

Delete your data

Deleting the app removes everything held on the device, including every result in the Media tab. To have anything we hold on the server deleted as well, email us from the address you signed up with, or include the device key shown at the bottom of the app's settings screen. See the privacy policy for what we hold and why.

Something else

Feature requests, bug reports and press enquiries all go to the same address: support@getwandly.com.